M A R C H - 2 0 0 5

 

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FUTURE TRENDS
The giving of lavish gifts to meeting planners may soon come under the same scrutiny that the practice has received in the financial services industry, according to the February issue of Insurance Conference Planner (ICP).

Can This Customer be Saved?
Act I: A friend has been with a national wireless phone company for over five years. She pays her bills like clockwork. Recently, she called Customer Service to ask for a replacement phone that she misplaced while traveling. The first thing the rep mentioned was that her bill was overdue.

The Meaning of Hospitality: Keeping the Customers You Have
It’s a word that gets a lot of use but may or may not be totally understood by all who subscribe to its meaning. I’m speaking of the word, “hospitality.” According to Webster’s New World Dictionary –Second Edition (2002), Hospitality means: “the act, practice, or quality of being hospitable.”

 

 

 

 

U p c o m i n g   E v e n t s

 


The Wynn Las Vegas Plays Host to ACOM's Summer Leadership Conference
June 12-14, 2005

Click here for more conference information

Top 5 Reasons to Attend

The next Lunch & Learn is scheduled for March 17th at 1pm EST and the topics will be “Site Visit Packets- What do you include?” and “The Effective Use of Reader Boards.” Click here for more information.

 

 

 

 

Please submit job openings to INFO@acomonline.org.

 

Quotes to Note

"Wherever we are and whatever we are doing, it is possible to learn something that can enrich our lives and the lives of others... No one's education is ever complete."

----- Sir John Templeton

 

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