Upcoming May Webinar
May 15, 2008
1:00 PM EDT

How to Deal with Difficult Conversations or Complaints

As a CSM, we can often find ourselves in the middle of conversations that are not easy. This webinar will provide strategies to deal with those conversations. We will look at:

• How to bring up unexpected news or changes to a client and how to deal with their reaction
• How to have honest conversations with planners about a CSM’s role
• How to address the difficult conversations between internal staff members or departments within an organization
• How to address overstepping boundaries between team members
• How to maintain positive conversations between Hotel, CVB, and Center representatives

Dr. William M. Hodge from the College of Human Environmental Sciences at The University of Alabama will present this month’s webinar program.

Register Now!

Every other month, ACOM hosts a live Webinar featuring an industry leader, or expert in a related industry, delivering a virtual presentation.  Participants can listen to the presentation via a conference call portal, and watch the PowerPoint presentation online.  Participants have the opportunity to post Q&A during the presentation.  So, from the convenience of your own office or conference room, you and your colleagues have a great educational resource.  And you also get .1 CEU credit for each Webinar. 

So get together with your co-workers and pack a lunch for these fun one-hour learning experiences.  The cost is only $50.00 for members ($60 for non-members) and you can invite your whole department to join in.

Future Dates - Mark your calendars today!

August 21
Revenue Management

October 16
APEX Update